1. About These Terms
Welcome to The Studio Estepona (“we”, “us”, “our”). By accessing our website, creating an account, purchasing Credits or Memberships, or attending any of our classes, you (“you”, “your”, “client”) agree to these Terms & Conditions.
Please read them carefully. If you do not agree, please do not use our services.
We may update these Terms from time to time. The newest version will always be published on our website.
2. Definitions
To keep things clear, these terms mean:
- “User Account” – your online profile where you book classes, buy credits, and manage memberships.
- “Class” – any session offered by The Studio Estepona (Reformer Pilates, Yoga, Hot Yoga, Hot Pilates, Workshops, Events).
- “Credit” – a unit used to book a class. One credit usually = one class unless otherwise specified.
- “Membership/Plan” – a monthly subscription providing a set amount of Credits.
- “Studio” – The Studio Estepona facilities in Estepona, Málaga.
- “Goods” – products sold in-studio (grip socks, water bottles, mats, etc.).
“Booking System” – the online platform used for reservations and payments.
3. Eligibility
- You must be 16+ to attend classes.
- Clients 16–17 must have parental/guardian consent and complete a safety induction.
- Clients under 16 cannot attend Reformer or Hot classes.
- We may request ID for age verification.
We reserve the right to refuse participation if safety or behaviour concerns arise.
4. Health & Safety Waiver
By attending any class you confirm that:
- You are in good physical condition and cleared to exercise.
- You have declared any medical issues on the PAR-Q form.
- You accept all inherent risks associated with physical activity.
- You follow instructor guidance at all times.
Our instructors are not medical professionals. If unsure, please consult a doctor before attending.
5. Studio Rules
To keep the environment clean, safe, and premium:
- Grip socks are mandatory for all Reformer & Pilates classes.
If you forget, you must purchase a pair at the studio. - Bring a water bottle (station available).
- Phones must be on silent during class.
- No entering the studio room once the session has started.
- Respect equipment and follow instructor instructions.
6. Late Arrival Policy
To protect safety and preserve the class flow:
If you are more than 5 minutes late, the studio door will be closed and you will not be allowed to enter.
In this case:
- Your class credit will be deducted,
- No refunds or replacements apply.
This rule applies to all classes, including Hot Yoga & Reformer.
7. Booking Classes
- Classes must be booked in advance via your User Account.
- A Credit is deducted at the time of booking.
- If a class is full, you may join the waitlist.
If a spot opens, your Credit will be automatically deducted and you will be added to the class up to 2 hours before start time.
If we cancel a class, we will return your Credit.
8. Cancellation Policy
- Group Reformer Pilates Classes: cancel at least 12 hours before. Group Pilates and Yoga classes at least 4 hours before.
- Private Sessions: cancel at least 24 hours before.
- Late cancellations = credit lost.
- No-shows = credit lost.
- Repeated no-shows may affect booking privileges.
Cancellations must be done through the website/app.
9. Credits
- Credits expire according to the validity shown at purchase.
- Expired Credits cannot be extended, refunded, or transferred.
- Promotional Credits may have shorter expiry.
- Event/Workshop Credits may cost more than 1 standard Credit.
- Credits are non-refundable.
- We may transfer Credits at our discretion in exceptional cases.
10. Memberships
- Membership provides a monthly allowance of Credits according to the chosen plan.
- First payment is taken on purchase date; future payments auto-renew monthly.
- Failed payments may result in cancelled bookings or suspension of membership.
- Credits from one billing cycle cannot be carried over.
- Membership Credits are non-transferable.
- Membership minimum term (if applicable) will be displayed at purchase.
- No refunds for partially used months.
11. Prices & Payments
- All prices are listed on our website.
- Prices may change; updates do not affect existing active credits.
- All purchases are final, non-refundable, and non-transferable.
12. Promotions, Discounts & Vouchers
- Promotions may be withdrawn or modified at any time.
- Vouchers are single-use and cannot be reused or shared.
- Promotional packs may have special expiry terms.
13. Goods (Products)
- Items purchased in-studio may be returned within 7 days, unused and in perfect condition, with receipt.
- Used products cannot be returned for hygiene reasons.
- This does not affect your rights under Spanish consumer law.
14. Personal Belongings
We are not responsible for loss, theft, or damage of personal items.
Clients use lockers and studio spaces at their own risk.
15. Studio Right to Refuse Service
We reserve the right to refuse entry or terminate a membership if a client:
- Endangers themselves or others
- Behaves disrespectfully
- Harasses staff or clients
- Misuses equipment
- Repeatedly violates studio rules
No refund will be issued in these cases.
16. Website Use
By using our website, you agree to:
- Keep your login details confidential
- Not copy, distribute, modify, or reproduce website content without permission
- Not upload viruses, harmful code, or attempt unauthorized access
Website interruptions may occur; we are not liable for downtime or data loss.
17. Intellectual Property
All content (design, branding, images, text, videos) belongs to The Studio Estepona.
You may not reproduce or use it without written permission.
18. Data Protection (GDPR)
We comply with EU Regulation 2016/679 (GDPR):
- We only collect data necessary for booking, payment, communication, and safety.
- You may request correction or deletion of your data at any time.
- Full details are provided in our Privacy Policy.
19. Liability
Except where prohibited by law:
- We are not liable for injuries caused by improper use of equipment, non-disclosure of health conditions, or failure to follow instructions.
- We are not liable for indirect or consequential losses.
Nothing in these Terms limits liability for gross negligence.
20.Studio Cancellations & Minimum Attendance
We aim to run all scheduled classes; however, the studio reserves the right to cancel a class in the following situations:
A) Instructor or operational reasons
If The Studio Estepona needs to cancel a class due to instructor availability, technical issues, or operational reasons, all clients enrolled in that class will receive their credit returned automatically, and will be notified as early as possible by email or SMS.
B) Minimum attendance requirement
For group classes, a minimum of 2 participants is required.
If only one client is booked in a group class, the studio may cancel the class.
In this case:
- You will be notified at least 3 hours before class time.
- Your class credit will be fully returned to your account.
- No penalties apply.
We appreciate your understanding, as this helps us maintain the highest quality of instruction and class experience.
21. Governing Law
These Terms are governed by Spanish law.
Any dispute will be submitted to the courts of Estepona (Málaga).